How to Download a NVR Mobile app on an Apple Device (NVR Only)

Owned by Justin Yang (ITD)
Last updated: Dec 13, 2022 by Matthew Hinkel (ITD)
3 min read

In order to continue using the NVR SchedulePro Mobile App without disruption you will need to download the new version from the Apple Business Store by following the directions below:

Instructions for downloading the new apps to an NVR issued Mobile Device:

  • Go to the COMP Portal on your NVR Mobile Device

  • Each of the apps are located in the “Featured Apps” section of the Comp Portal homepage

  • Tap the desired app and select Install

    • New App Names

      • “NVR SchedulePro”

      • “NVR Work Orders”

      • “NVR Precision”

      • “NVR Clipboard”

  • Once you have downloaded the new versions please confirm you are able to log in to each one

    • You will use the same login credentials as you did for the old versions of the mobile apps

Instructions for downloading the new apps to a Non NVR issued (personal) Apple Mobile Device:

  • Delete any current existing versions of the mobile apps from your device

  • Use the following link to request an email including a download code for the new app(s): 

  • You should receive an email with a download code and link within 5 minutes of filling out the request form

  • Open the email on the mobile device you want to download the mobile app(s) to and follow all directions contained in the email to install on your device

    • The download link in the email will not work on a computer – please only access from a mobile device (Phone, tablet, etc.)

  • Once the new versions of the apps have downloaded please confirm you are able to log in to each one

    • You will use the same login credentials as you did for the old versions of the mobile apps

 

HELP - FAQ

  1. The new app does not appear on my home screen

    1. If the apps did not make an icon on one of your home screens automatically, you can keep swiping left until you get to the “App Library.” From there you can either search for the app(s) by name or check the “recently added” section in the top right hand corner.

      If the app isn’t there either please go to the App Store. From there click on the user icon in the top right hand corner and then go to the “Purchased” section. If the app is not listed there and available for download it means that the download was not successful and you’ll need to request an additional download code. The direct link to the form to request another code can be found below:

      Mobile App Download Request Form

      If the link in the email is not working for you, you can also enter the redemption code manually in the app store. Click on the user icon and then tap on the section that says “Redeem a gift card or code” and you can enter the code from there to start the download.

  2. I cannot log in to SchedulePro, Work Orders, or Precision mobile app

    1. If you are unable to login to specifically SchedulePro, Work Orders, or Precision, you might still be accessing the old version. To ensure you are on the new version, delete all SchedulePro, Work Order, and/or Precision apps on your device and proceed to download the new versions at Mobile App Download Request Form

    2. If you are still unable to login to the application, please try to reset your password (ON A COMPUTER BROWSER)

      1. Go to https://schedulepro.nvrinc.com/

      2. Click the “Forgot ID or Password?” link at the bottom of the page

      3. You’ll receive an email from noreply@nvrinc.com with temporary password

      4. Once you login, please follow these steps to set a new password:
        How to UPDATE your Password, Division Access, Phone Number, Name. - SchedulePro Support - Confluence

      5. Once you update your password, you and then proceed to login on the App

  3. Can I just update my old SchedulePro, Work Orders, or Precision apps from the App Store on my iPhone / iPad?

    1. No, the new versions of the apps are completely different and not available in the public App Store. They also have a new name compared to the old versions. The old versions need to be deleted off your device before downloading the new versions to your mobile device.

  4. Will the old versions of the mobile apps (SchedulePro, Work Orders, Precision) continue to work on my mobile device?

    1. The old versions of the mobile app will continue to work for now but will be completely disabled soon – please download the new versions as soon as possible to avoid any disruption of access to the mobile platforms.

  5. What if I have trouble downloading / logging in to one of the new versions of the mobile apps?

    1. Please CLICK HERE and email us as much detail as you can about the issue you are having.

 Please create a ticket if you need further assistance

SchedulePro Support Ticket