All divisions (minus HHS) who are serviced by Darlington and Dayton (7-1-22)

Regional Costing Manager (RCCM) and UCS Area Lead are POC for any process or product questions.

When does lumber have to be launched in UCS?

After the sales has been finalized

Same

When does the IT and KC packages go on schedule?

Has been updated to 65 days prior to IT Date.

Even though Classic and Basic have different lead times both will date in DMS at 65 days.

65 days before the IT delivery date. Most likely ordered by plant in Merillat portal by Wednesday.

How do we need to handle Change Orders?

Changes will be accepted as long as Rough lumber is not locked.

Once on Schedule division should contact plant before processing any change to cabinets.

What happens if a lot cancels? Prior to Start? After Start?

Same process as today.

Scheduling team will monitor for cancels and take actioned when needed. Contact plant for confirmation.

What happens if we need to delay or pull up a start?

Same process as today

Before making change on Start Schedule please contact plant to see how this will affect KC delivery timeframe for packages already schedule.

Refer to Start Date Package Tool.

How do we need to handle SPECs or Models?

Lots need to be SPECed out completely when being put on schedule (4 weeks prior to start).

Can not have TBD for cabinet package. Find out option code to potential monitoring.

What do I need to do if we need to make changes that are NOT related to the KC sub package?

CO will be processed until rough framing is scheduled.

Same

When do Att B’s need to be done?

Updated to mirror Merillat

Needs to be completed 4 weeks or early before start.

Can we switch from manufacturer to manufacturer and if so how?

NO you can not do that.

NO you can not do that.

Is there a code which shows the cabinet manufacturer?

KMT = Kitchen Manufacturer Timberlake

KMM = Kitchen Manufacturer Merillat

Who provides shelf supports and back plugs?

Needs to be ordered by plant

Will the change be sales effective date?

Existing Communities with CORE - TBD

Simply and Lifestyle - Sales 5/1

New Communities that are CORE- Opening since 5/1

Area Leads and RCCM for more information

Will the Merillat cabinet change the ASD cabinet layouts?

Will change in prints in future but date is -TBD

Include link for training materials

Will our plans be updated to reflect the Merillat cabinet nomenclature?

Will change in prints in future but date is - TBD

What should we do if a house cancels and construction is put on hold?

Contact plant to see where cabinets are on schedule and if they need to move.

What should we do if cabinets come out damaged? Who pays for it? How long do we have to report it?

Need to provide pictures and notification within 4 business days.

Same as Timberlake process.

What should we expect for lead-times on replacement parts/components?

if it was on the original order 2 week turnaround to CDS. Items not on the order normal timeline (Classic 5 weeks, Basic 10 weeks.)

Does Merillat offer direct shipment to the DCLU/model home or do miscellaneous orders go through NVR building products?

Must got to CDS warehouse and then to site. Will not direct ship to site.

Can each site get touch-up kits for the different colors offered?

Order from plant, same process as Timberlake.

Will we be contacting Merillat directly for delivery damage, construction damage, misc parts and pieces?

No contact the plant (building products)

What should we do if the delivery company is not following NVR’s Safety Program?

Same as Timberlake

30' Bathroom Vanity

12” drawer

15” drawer, plumber needs to be aware for P-trap and supplies

Changes to Cabinet Layout require a PAR

YES

YES

What should we do if the delivery company is not following NVR’s E+S Program?

Same as Timberlake

How do I order sub components of cabinets?

Order thought plant

We do not have a manufacturer’s rep for Merillat.

How do I know which manufacturer for the house?

KMM is on the MSS

How do we order replace parts?

(similar to above but geared more for Warranty)

Same go through the plant

What are the warranties for the manufacturer?

TBD

How does the customer file a claim or get replacement parts?

Same go through the plant

We do not have a manufacturer’s rep