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As part of the implementation of our brand promise and a 100% complete home, we will be adding an additional task “QAI Verification” to coordinate 2M returning to the home. During their return they will be checking to see if all items discovered during the QAI have been addressed. PJM will treat the QAI Verification task exactly like the QAI task when it comes to updates and changes to the schedule.

Below are the steps that must be taken to ensure a smooth transition into using this task.

*The term “PDS (Customer Meeting)” refers to the “New Home Orientation (NHO)”. We will be changing the name in the system to NHO at a future date

Existing Schedules with a QAI scheduled for 2/17 or later

On 1/16 at 6pm we will be manually adding the “QAI Verification” task to any schedule with a QAI date of 2/17 or later. The task will be placed on the same day at the QAI.

Actions needed

  • QAI Verification should have 4 Business Days between it and the QAI

  • PSD (Customer Meeting) task to be placed 1 day after QAI Verification

  • Settlement task to be placed 2 days after PSD (Customer Meeting)

IMPORTANT

If your QAI slips after 2/17 you do not needed to add the QAI Verification task

If you have communicated to your customer their New Home Orientation date or their Settlement date is set, you do not need to update.

Division Managers will determine if/when NHOs and Settlement dates should be moved

Existing Templates

On 1/16 at 6pm we will be manually adding the “QAI Verification” task to ALL TEMPLATES. We will be making the following updates.

  • QAI Verification will be placed so there is 4 days between it and the QAI

  • PSD (Customer Meeting) will be moved to 1 day after the QAI Verification task

  • Settlement will be moved to 2 days after the PSD (Customer Meeting) task

Actions needed

  • Update all supportive tasks to the sequence of you choosing (QAI Reclean, PSD Reclean, etc)

IMPORTANT

You should update your templates as soon as possible. As new schedules are created they will use this same sequence and require you to make updates in your schedule. Updating your templates will decrease the amount of long term work required

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